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Trying to send in Netfile and Result 15 comes up and says account locked

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Hello gkaly,

The CRA has locked your account due to too many failed attempts to NetFile (5xTimes maximum). You should contact the CRA to **unlock the account ie specifically the transmission to Netfile ** and then wait at least 12 hours to NetFile.  

Please note there is a difference between CRA myaccount and the CRA Netfiling account and not all CRA agents are aware of this.


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  • 2 weeks later...

I first tried to file to CRA with the wrong code. After a couple of attempts I found the right code, and was able to file to Revenu Québec without problems. But the filing to CRA continued to be rejected until it suddenly told me the account was locked with code 15.

I called CRA, and it turned out the account was not locked at all, but after a lot of explanations I was forwarded to somebody who supposedly takes care of NETFILE accounts. There I have been waiting in phone queue for 2 hours.

I was a happy Ufile customer until 2018, when I started using an accountant. Now, in 2023, when I am back trying to use it again, it has become buggy and a truly painful experience. Next year I will use TurboTax.


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