Prothee Posted April 30 Report Share Posted April 30 I have used Ufile many times before no issues, I input the same Netfile code every year it hasn't changed from notice to notice. I input it this year and I got a file rejected with the red exclamation mark with a Result: 21 stating that "The Canada Revenue agency was unable to accept your return, as your NETFILE Access code did not match our records. I attempted to close out Ufile and re try and re enter the code and re try and now I am getting a result 15 saying I have been locked out. It is not a huge issue since I am owed a refund but I would like to get this resolved. Is this a Ufile issue or a CRA issue? If CRA issue I assume I will have to wait till the end of this strike for a resolution. Please let me know what my next steps are. Thanks, Quote Link to comment Share on other sites More sharing options...
Curmudgeon Posted May 1 Report Share Posted May 1 Did you check your 2021 NOA to make sure the code didn't change. I've seen code changes. Quote Link to comment Share on other sites More sharing options...
Geo123 Posted May 1 Report Share Posted May 1 Hello Prothee, These are both CRA issues. Error Code 21 CRA Result Code: 21 The Canada Revenue Agency was unable to accept your return, as your NETFILE Access code did not match our records. Make sure you have the correct NETFILE Access Code (NAC). Make sure you have the correct NETFILE Access Code (NAC). CRA Result 15 Your account is locked, if you need assistance please contact us Quote Link to comment Share on other sites More sharing options...
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