ECM9891 Posted July 31, 2023 Report Share Posted July 31, 2023 Hello, I've been trying to reset my password to verify some information, but after three hours, I have yet to receive the password reset link. Additionally, I've tried the avenue of submitting with my receipt number, but it keeps insisting the information is incorrect (despite copy pasting it directly). Telephone support offered no help, insisting emails were sent before hanging up. Quote Link to comment Share on other sites More sharing options...
Geo123 Posted July 31, 2023 Report Share Posted July 31, 2023 Hello ECM9891, Sorry to hear you are experiencing technical issues. Our IT team is working diligently to resolve the issue. Quote Link to comment Share on other sites More sharing options...
Geo123 Posted August 1, 2023 Report Share Posted August 1, 2023 Hello ECM9891, Issue is resolved. Thank you for your patience and understanding. Quote Link to comment Share on other sites More sharing options...
Jules831 Posted April 28 Report Share Posted April 28 My daughter has been trying to reset her ufile password, entering her username and her email and ufile keeps sending the password reset to MY email address! Why? She enters her details. Three times now this has happened. She gets the email saying the reset password request has been received and that they will send an email with a link to reset and then that email comes to my email address and resets my account password!!! How can this be rectified? Quote Link to comment Share on other sites More sharing options...
Geo123 Posted April 29 Report Share Posted April 29 Hello Jules831, Please try again - there was a technical issue on Sunday morning. Thank you for your understanding. Quote Link to comment Share on other sites More sharing options...
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