Federal Authorization rejected

[Rakko]

Hello,

I have submitted an application for one of my clients, but the Federal Authorization Submisson was
rejected with an error code T828. 

How can I fix it ?

Thank you.

[Rakko]

Thank you Nawal for your reply.

Where is the part 6 of the form you mentioned ?
Also is there a way to get a taxpayer's signature online before Efiling ?

The name in the "Print name" field on the Authorization form is exacty the same as the name I mentioned in the Identiication field,
but in the address area, I put c/o. Is this the reason why I got this error ?

Thank you.

 

[Winston]

Remove the C/O in the name field and put the Legal Representative's name on the "Care of" Line. CRA rejects the return if you put C/O in the identification field. You should put the name of the legal representative in the address section. Ufile will then automatically add the C/O where it is required.

[Rakko]

Hello Winston, thank you for your reply.

I put exactly the way you described and still received this error code.  

Is there any way to fix this issue ? 

Thank you.

 

[Winston]

Did you provide an answer to:

First Name

Last Name

Title of the guardian or legal representative - Other and enter something under the description for the Guardian or legal representative?

 

Those fields are required.

[edith]

i have done all the above and cannot fix. 

 

[Geo123]

Hello edith,

Please contact UFile Support so we may review the file confidentially
For telephone support, please call: 514-733-8414 or 1-888-633-8414
An agent can review the issue with you.
If you prefer, you can also open a request ticket on-line https://www.ufile.ca/contact/contact-us