BARRONI Posted February 25, 2021 Report Share Posted February 25, 2021 Can't seem to connect to anyone on the phone, busy all the time. Support through e-mail is non existent. Simple question: I've paid for ufile in Dec/20, but it wants me to pay again. Purchase Order ID: 90df713b-f843-4820-bf70-c96b5a3b81e2 Date & time: 2020-12-27 10:08:09 EST Reference number: 661237050017081800 Credit card authorization number: 04307E Response/ISO code: 027/01 Quote Link to comment Share on other sites More sharing options...
BARRONI Posted February 26, 2021 Author Report Share Posted February 26, 2021 I have to print my returns up because my wife is disabled. Should I be able to do this OK? Quote Link to comment Share on other sites More sharing options...
BARRONI Posted February 27, 2021 Author Report Share Posted February 27, 2021 On 2/25/2021 at 4:09 PM, Nawal said: Hi @BARRONI, Please ignore this payment option if you have already paid. You will be able to view your tax return on step 4 "Tax return". Just click on "Launch" . Will I be able to print up my tax return without Ufile telling me to pay again. Quote Link to comment Share on other sites More sharing options...
BARRONI Posted March 2, 2021 Author Report Share Posted March 2, 2021 On 2/26/2021 at 10:19 AM, Nawal said: Yes you will be able to print on step 4 "Tax return" . On Step Four of the tax form where I review everything, UFile asks me if "I'm ready to pay." The button at the bottom tells to BUY NOW. I can't review my forms unless I buy now. What do I do now. David Barron Quote Link to comment Share on other sites More sharing options...
John D Posted March 3, 2021 Report Share Posted March 3, 2021 This also happened to me. I paid for UFile in Dec. of 2020, after that, the opening screen after signing in confirmed I had paid. But just within the past two weeks the launch screen started saying Pay Now! Meanwhile, I’m basically finished my return, except for an investment statement or two. I’ll be ready to file soon, but will the online program allow me to file if it “thinks” I haven’t paid for my access? Am I only allowed one return, and not my spouses as well? We file as a couple every year. Quote Link to comment Share on other sites More sharing options...
MARYCAP Posted March 3, 2021 Report Share Posted March 3, 2021 the exact thing happened to me and I ended up paying $50 to file for myself and spouse and one dependent when I can go to walmart and buy ufile and be able to do 4 returns for $19.98...its just not right Quote Link to comment Share on other sites More sharing options...
MARYCAP Posted March 3, 2021 Report Share Posted March 3, 2021 ufile needs to hire more staff as it is impossible to get through to anyone on the phone Quote Link to comment Share on other sites More sharing options...
carpediemtor Posted March 6, 2021 Report Share Posted March 6, 2021 Same for me. I was able to finish the interview questions for both my wife and I but get stuck sometimes on the Tax Return or Netfile section. Eventually I was able to file electronically but keep getting prompted to pay again when I try and see my wife's returns or try to file them. I tried both the Chrome browser and MS Edge. Definitely a system bug somewhere. Maybe an issue with those that pre-pay? Tried submitting a request for help online but so far no answer. Been a few days now of trying. Quote Link to comment Share on other sites More sharing options...
Amac Posted February 14, 2022 Report Share Posted February 14, 2022 I am having the same issue, I purchased UFILE for 2021, paid 19.99 plus tax . UFILE clearly has not done anything to correct this issue since last year. I completed my return and almost completed my daughters, haven't even started with my son as yet, when I am being prompted to pay again. Clearly I have paid, otherwise I would not have been able to launch the program to begin the filing. I was lucky to get someone on the phone who said the $19.99 is for the online version, then they requested and I purchased the Windows version, AND I need to pay another $7.00. So Ufile, has 2 versions, an online version and Windows version, however, they do not make this clear on their main page which version your are purchasing, until you run into issues, like I am having.... surprise surprise. SCAM. Quote Link to comment Share on other sites More sharing options...
jayc Posted February 18, 2022 Report Share Posted February 18, 2022 Having the same issue right now. Even though it says "Pay Now" will it still work when I need to submit? Quote Link to comment Share on other sites More sharing options...
QUOC ANH Posted February 18, 2022 Report Share Posted February 18, 2022 same question as jayc Quote Link to comment Share on other sites More sharing options...
lmck596 Posted February 21, 2022 Report Share Posted February 21, 2022 Same error for me....I've already paid, twice I think, and now it still wants me to pay again before transmitting. Quote Link to comment Share on other sites More sharing options...
gopony Posted March 17, 2022 Report Share Posted March 17, 2022 The same thing happened to me with the online version. I got through on the phone and was told the online version is for head of household only. I ended up paying $35 for 2 returns when I could have gone to the store for the disk and paid $22.99 + tax that gives you 4 returns. WTF? I’m sure when I did the online version 2 years ago I never paid twice, I would remember that. After many years using ufile I’m switching next year for sure! Quote Link to comment Share on other sites More sharing options...
Emilie Boille-Bissonnette Posted March 20, 2022 Report Share Posted March 20, 2022 Am having the same issue! I will also switch from UFILE next year if my problem isn't resolved quickly! I wonder if it is only the online version that is asking you to pay twice? Quote Link to comment Share on other sites More sharing options...
Emilie Boille-Bissonnette Posted March 20, 2022 Report Share Posted March 20, 2022 This problem of having to pay twice might be a good issue to contact Marketplace for them to do some research on. They may be able to get more answers or quicker responses from UFILE than we can. Quote Link to comment Share on other sites More sharing options...
shaminadhanani Posted April 1, 2023 Report Share Posted April 1, 2023 I purchased UFile online and got an activation code but when I tried to file it it is asking me for a voucher number if not to pay again... It's ridiculous Quote Link to comment Share on other sites More sharing options...
Geo123 Posted April 1, 2023 Report Share Posted April 1, 2023 Hello shaminadhanani, An "Activation Code" is for UFIle Windows (installed on the local pc), UFIle ONLINE uses a password which you pay for when ready to file. We do not send you a code. Please contact UFile to clarify what it is you purchased. Please contact UFile Support so we may review confidentially. Please open a request ticket and submit an anonymous file for review on-line at https://www.ufile.ca/contact/contact-us Quote Link to comment Share on other sites More sharing options...
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